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Honest Answers to Real Questions

Product & Ingredients
Can you tell me more about The Root Co.?

The Root Co. is an all-natural daily supplement clinically proven to combat all four causes of hair loss. It is made for consistent, everyday use.

What makes The Root Co. different from other hair growth supplements?

The Root Co. is distinct from other hair growth treatments in that it is a patented, clinically proven formula that works on all hair types. While most supplements target an single cause of hair loss in isolation, we target all four major factors that work together to damage scalp health.

Is The Root Co. natural or synthetic?

Our formula is powered by 100% natural ingredients.

Who is The Root Co. for?

The Root Co. was designed for anyone suffering from hair loss, thinning or shedding, or even those who just want to maintain their current growth. It is effective on all hair types, from straight and fine to tight and coiled.

Is the product cruelty and allergen-free?

The Root Co. supplement is 100% vegetarian. It does not contain gluten, dairy, nuts, soy, or added sugar.

Where are The Root Co. products made?

While the ingredients are sourced from all over our beautiful planet, they are tested for purity, weighed, and formulated in the USA in manufacturing facilities that operate under strict FDA Good Manufacturing Practices (GMP).

Usage & Routine
How do I know if The Root Co. is right for me?

If you’re looking to increase hair count, reduce shedding, or maintain your current growth, The Root Co. was designed with you in mind. It is suitable for all genders and hair types, in any stage of hair loss.

What’s the recommended routine?

Take two capsules daily, with food in your system; one in the morning, and one in the evening. Consistency is key.

How soon might I notice the benefits?

Nothing works the same way for everyone and The Root Co. is no exception. Everyone has their own hair cycle and state of health, so people can see results at different times. It is important to allow at least 6 months to see positive results with further results to follow in subsequent months.

Some users have reported seeing a reduction or complete cessation of hair shedding in as little as two to three months. Some have also reported seeing and feeling an improvement in their hair health and texture in this same time period. Results are specific to each person and sufficient time is needed to allow for optimal results to occur.

We recommend allowing 6 – 12 months to achieve maximum, noticeable results.

Can I take The Root Co. along with other supplements?

Yes, The Root Co. is generally safe to use with other supplements. However, it depends on your full routine and health status. Always check with a healthcare provider if you are taking prescription medication or have medical concerns.

Do I need to keep taking The Root Co. to maintain the growth I’ve achieved?

The Root Co. constantly provides the hair follicles with the nourishment required for healthy hair. It is important to continuously supply the hair follicles with these nutrients to improve and maintain hair health. We suggest that you the take all-natural, drug -free formula on an ongoing basis to see continued results.

Ordering & Shipping
How do I place an order?

You can easily shop directly on our website. Simply add your purchase to your cart and check out securely.

How long does shipping take?

Most orders arrive within 6–8 business days. You’ll receive an email confirmation and tracking link once your order ships.

Do you ship internationally?

We currently ship across the U.S. and Canada. We’re working on expanding to more regions soon!

Where can I track my order?

Once your order ships, you’ll receive a tracking email with a direct link to follow your package.

Can I change or cancel my order?

Please reach out to our customer support and we’ll do our best to accommodate you.

Returns, Refunds & Subscriptions
What is your return policy?

We want you to love your experience. If something doesn’t feel right, please reach out within 90 days of receiving your order, and we’ll take care of it.

How do I start a return or exchange?

Just send us a note at hello@trytheroot.co - our team will be happy to help you find the best solution.

When will I receive my refund?

Refunds are processed quickly once your return is confirmed. You’ll receive an email notification when it’s complete.

What if my product arrived damaged or not as ordered?

We’re so sorry to hear that! Please contact us right away at hello@trytheroot.co with your order details, and we’ll make it right.

How do I manage my subscription?

You can easily manage, pause, or cancel your subscription any time through your Saffron Co. account. If you need any assistance, our team is happy to help, and is reachable at hello@trytheroot.co.

Still Have Questions? Ask Directly.