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Refund Policy

Last Updated March 2026

This Refunds, Returns and Order Modifications Policy ("Refunds, Returns and Order Modifications Policy") describes our delivery and return guidelines, designed to enable you to fully enjoy your shopping experience. This Refunds, Returns and Order Modifications Policy shall apply with respect to all of our products ("Products") ordered via the https://trytheroot.co/ (the "Site"), including Products sold within at a discounted rate and/or during seasonal sales and promotion. Please read this Refunds, Returns and Order Modifications Policy carefully before submitting an order via our Site (the "Order"), and feel free to contact us if you have any questions related to this Refunds, Returns and Order Modifications Policy. You may have certain cancellation or return rights governed by local legislation. Nothing in this Refunds, Returns and Order Modifications Policy will affect your statutory rights.

For the purpose of this Policy, a processed order refers to an order that has been processed for payment which is at least 12 hours before your next scheduled payment. 

  1. Cancellation. We understand that circumstances may change after you place an Order. You can cancel your subscription at any time on the Site or by contacting our support team. 

  2. Shipping and Order Modifications. 

    1. For unprocessed Orders, we can accommodate requests to modify your order details (such as your shipping method). To request such modification, please contact our support team with your order number and the change you need. 

    2. For processed Orders, we cannot modify shipping details. If your package is being shipped via FedEx - you may contact FedEx directly to request delivery modifications or redirections. For all other couriers, please contact our support team for assistance with your options. If your package is returned to us due to an incorrect address, we will contact you to confirm your correct address and arrange reshipment. Additional shipping charges may apply for reshipment due to customer-provided address errors.

  1. Returns. We accept Product returns for most Products (depending on the Product) within 90 days after delivery. Products must be in their original, unopened and unused condition with all packaging. To initiate a return, please contact our support team with your order number. As a convenient alternative to returns, we may offer, in our sole discretion, a partial refund while allowing you to keep the Product, eliminating the need for a return. Returns requested after the 90-day period are not eligible for a refund.

  2. Defective or Incorrect Products. If you receive a defective or incorrect Product or if any Product is missing from your Order, please contact our support team immediately and within fourteen (14) days of receipt of the Products, and provide your Order number, photos of the damaged Products and packaging (if applicable) and details about the issue. Our team will verify the damage and arrange for replacement Products to be shipped to you, store credit, or a full refund at our discretion.

  3. Contact Us. For any further questions or assistance, please reach out to our support team via customer support, or email us at legal@zyg.com.